shipping policy

Vinayak International (“the Company” or "We" or "Us" or “Our”) is the operator of https://www.vinayak.biz (the "Website" or “Site”). By placing an order through the Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and in that case, We will not be able to fulfill all your items at time of purchase. In this instance, We will contact you about whether you would prefer to await restocking of the ordered item or if you would prefer for Us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on item weight. Payment for shipping will be collected with your purchase order.
 

3. Returns

Since We deliver globally, We cannot entertain any requests for returns.

4. Delivery Terms

Our orders are shipped by FedEx, DHL and UPS. You will receive your shipping ID via email as soon as it is available.

4.1 Dispatch Time

Orders are usually shipped within 3 business days of payment of order. However, this may change based on the order and/or your delivery address. You will be informed of this on the store checkout page.

 

4.2 P.O. Box Shipping

We cannot ship to P.O. box addresses. Please provide your full address including your zip code.

4.3 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact the Customer Care department of the relevant courier agency in your country as they are the ones best suited to help you.


5. Parcels Damaged In Transit

Please get in touch with the relevant courier agency for compensation claims.

6. Import Duties & Taxes

Import duties and taxes for international shipments are liable to be paid upon arrival in Your destination country. This varies by country, and We encourage You to be aware of these potential costs before placing an order with Us.

If You refuse to pay duties and taxes upon arrival at your destination country, the goods may be discarded or abandoned at the destination country or returned to Us at Your expense.


7. Cancellations

You are entitled to cancel Your Order within 12 hours without giving any reason for doing so. The deadline for cancelling an Order is 12 hours from the minute on which You placed the Order on the Website.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: https://www.vinayak.biz/contact and including the phrase ‘CANCELLATION OF ORDER’ in the first sentence of your message.  

We will reimburse You no later than 14 business days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You might incur additional fees for such reimbursement as per third party / payment gateway / bank policies.

 

8. Customer service

For all customer service enquiries, please submit an enquiry at https://www.vinayak.biz/contact and include the phrase ‘SHIPPING ENQUIRY’ in the first sentence of Your message.

Last updated on 19th February, 2020.